Privacy Policy

This Privacy Policy describes how chatnhanh.vn ("we", "our", or "us"), operated by VNTravel Group, collects, uses, and protects information when users connect their Facebook Pages, Messenger accounts, and related Meta services to our platform.

1. Information We Collect

When you use our services, we may collect and process the following information:

• Facebook Page information and metadata
• Messenger conversations and messages
• Facebook profile information permitted by Meta APIs
• Page access tokens and authentication-related data
• Comments, reactions, and engagement information
• Technical logs and usage analytics necessary for platform stability

2. How We Use Information

We use collected information solely for the following purposes:

• Providing multi-page messaging and inbox management services
• Synchronizing messages and comments from connected Facebook Pages
• Sending and receiving Messenger messages on behalf of authorized users
• Improving system performance and user experience
• Providing customer support and troubleshooting
• Maintaining security, fraud prevention, and service integrity

3. Data Sharing and Disclosure

We do not sell, rent, or trade user data to third parties. Information is only processed as necessary to provide requested services or comply with legal obligations.

4. Data Storage and Security

We implement commercially reasonable security measures to protect user data, including encrypted connections, restricted access controls, and secure cloud infrastructure.

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

5. Facebook and Meta Platform Data

Our application uses Facebook and Meta APIs and complies with applicable Meta Platform Terms, Developer Policies, and Messenger Platform policies.

Data obtained through Meta APIs is only used to provide features explicitly requested and authorized by users.

6. Data Retention

We retain user data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Deletion

Users may request deletion of their data at any time by contacting us at:

Email: tan.le@myaibrain.com

Users may also remove our application's access directly from their Facebook account settings.

Upon verified request, associated user data will be deleted within a reasonable period, unless retention is legally required.

8. Third-Party Services

Our platform may use third-party infrastructure providers, hosting services, analytics tools, and communication services necessary for system operations.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Information

If you have any questions regarding this Privacy Policy, please contact: